Refund and Returns Policy

Last updated: October 23, 2026

This Refund and Returns Policy applies to purchases from Trailer Tales LLC at https://trailertalesllc.com/ delivered within the United States. We accept returns for both defective and non-defective products, including change-of-mind returns, and we accept exchanges.

Return and Refund Summary

30-Day Return Window

You may return an eligible product within 30 calendar days after delivery. Contact us promptly within this period to obtain return instructions and dispatch the product within the 30-day window. Keep your shipping receipt as proof of dispatch. Time spent in return transit does not invalidate a return dispatched within this window.

The standard 30-day window applies throughout the year; no seasonal extension is currently offered.

Eligible Products and Condition

We accept returns and exchanges of new and slightly used products, including products that have been opened. A product does not have to be unopened to qualify.

Returns are accepted for defects, damage on arrival, incorrect items and non-defective items you no longer want. Include the accessories, components and documentation supplied with the product, and package the item securely for transport. Describe its condition accurately when requesting your return. A defect or damage present on delivery does not itself make a product ineligible for return.

How to Request a Return

1. Contact info@trailertalesllc.com or call +1 786 548 6624.
2. Provide your order number, name, product details, delivery date and reason for return. For a damaged, defective or incorrect item, include photographs where practical.
3. We will provide return instructions and confirm the return destination. Contacting us is for coordinating the return; eligible change-of-mind returns do not require a defect.
4. Arrange the return label and transport, securely package the product, and send it within the return window. Retain tracking or freight documentation.

Please contact us before shipping a product back so we can confirm the correct receiving location and any freight arrangements. Our business contact address is listed below; do not assume it is the receiving location for every return.

Return Method and Shipping Costs

Returns are made by mail or shipping carrier. For trailers, propane tanks and other large products, this means using a suitable freight carrier rather than ordinary parcel mail. In-store returns and independent drop-off returns are not offered under this policy.

Customers are responsible for obtaining the return label and paying return shipping or freight charges. Return transport costs depend on the carrier, product and distance; obtain a carrier quote before arranging transport. We do not provide prepaid return labels under this standard policy.

Original shipping within the United States is free. Free outbound shipping does not include free return transportation. We do not deduct an undisclosed original shipping charge from your refund.

These standard cost rules do not override any applicable legal right to a remedy without charge for defective, damaged or incorrectly supplied goods.

Restocking Fee

A 15% restocking fee, calculated on the purchase price actually paid for the returned product, is deducted from the product refund under this standard policy. It is not calculated on shipping charges or sales tax.

For example, a product purchased for $1,000 has a $150 restocking fee, leaving a $850 product refund before any applicable sales-tax adjustment. Customer-paid return transport is a separate expense. No fee will be applied where prohibited by applicable law.

Exchanges

We accept exchanges within the same 30-day window for products in new or slightly used condition. Contact us to identify the replacement product and coordinate the return. Replacement availability, any product price difference, the applicable 15% restocking fee and customer-paid return transport will be explained before the exchange proceeds.

If the requested replacement is unavailable, you may choose an eligible refund under this policy. Outbound shipping of the replacement within the United States remains free.

Refund Processing

We check the returned item upon receipt and complete the refund process within 7 calendar days after receiving it. Refunds are returned to the original payment method in USD. We will notify you when the refund is processed.

The refund consists of the returned product’s purchase price less the applicable 15% restocking fee, with applicable sales tax adjusted accordingly. Return shipping paid directly to a carrier is not refunded under the standard policy. We do not add further undisclosed deductions.

If you have not received your refund within seven calendar days of our receipt of the return, contact us so we can investigate with the payment provider. If a return is disputed, we will explain the issue and proposed resolution; this does not remove your statutory rights.

Damaged, Defective or Incorrect Items

Inspect your delivery when reasonably possible and contact us promptly if a product is damaged, defective, incorrect or incomplete. Provide your order number and a description of the issue, with photographs where practical. We will coordinate a return, exchange or refund as appropriate. Please do not arrange unsafe transport or attempt repairs before discussing the issue with us.

This policy does not limit rights or remedies available under applicable consumer law or any applicable warranty.

Contact Us

Trailer Tales LLC
1928 2nd Ave S
St. Petersburg, FL 33714
United States

Phone: +1 786 548 6624
Email: info@trailertalesllc.com
Website: https://trailertalesllc.com/

Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Saturday–Sunday: Closed