Product Quality Guarantee
Effective Date: October 23, 2026
At Trailer Tales LLC, we want customers to feel confident when purchasing trailers, shipping containers, portable restrooms, and other products from us.
Our Product Quality Guarantee is designed to provide customers with clear expectations regarding product condition, descriptions, and the steps to take if a product does not match the applicable order or listing.
1. Our Commitment
Trailer Tales LLC is committed to providing products that are accurately represented in their applicable product listings and purchase documentation.
We aim to provide customers with clear information about:
- Product type
- Condition
- Dimensions
- Specifications
- Features
- Pricing
- Availability
- Applicable warranty information
- Delivery information
Because products can vary by manufacturer, model, condition, and configuration, customers should review the specific product listing before purchasing.
2. Accurate Product Descriptions
We make reasonable efforts to ensure that product descriptions and specifications are accurate and up to date.
Product information may be supplied by manufacturers, suppliers, distributors, or other authorized sources.
Minor differences may occur between photographs and the actual product, including differences in:
- Color
- Finish
- Branding
- Accessories
- Configuration
- Manufacturing updates
Where a product has specific variations, the applicable product listing or purchase documentation will control.
3. New Products
New products are expected to be unused and supplied according to the applicable product description and manufacturer specifications.
New products may be subject to applicable manufacturer warranties.
Warranty coverage varies by product and manufacturer. Customers should review the applicable warranty information before purchasing.
4. Used or Refurbished Products
When Trailer Tales LLC offers used, pre-owned, refurbished, or previously utilized products, the condition will be described in the applicable listing.
Used products may show reasonable signs of previous use, including cosmetic wear, scratches, dents, surface imperfections, or other characteristics consistent with their age and condition.
Customers should carefully review the product description, photographs, and condition information before purchasing a used or refurbished product.
5. Product Inspection
Customers should inspect their product promptly after delivery.
If you believe a product has significant damage, a missing component, or a material discrepancy from the product ordered, contact Trailer Tales LLC as soon as reasonably possible.
We may request:
- Photographs
- Videos
- Order information
- Delivery documentation
- Product identification information
- Other information needed to evaluate the issue
6. Product Does Not Match the Order
If you receive a product that materially differs from the product you ordered, contact us promptly.
Examples may include:
- Incorrect product
- Incorrect size or configuration
- Missing major components
- Significant undisclosed damage
- Material discrepancy between the product and its listing
If an issue is confirmed, Trailer Tales LLC will work with the customer toward an appropriate resolution in accordance with the applicable purchase terms, warranty, and law.
7. Damage During Delivery
Customers should inspect products when they arrive.
If visible damage is discovered during delivery, customers should document the condition with photographs and contact Trailer Tales LLC promptly.
Where applicable, delivery-related claims may require documentation from the customer, delivery provider, or carrier.
8. Normal Wear and Product Use
The Product Quality Guarantee does not mean that a product will remain free from normal wear throughout its useful life.
Wear and deterioration can occur through ordinary use, environmental exposure, maintenance practices, age, and other factors.
Normal wear and tear is generally not considered a product defect unless otherwise covered by an applicable warranty or required by law.
9. Proper Use and Maintenance
Customers are responsible for using products appropriately and following applicable manufacturer instructions.
Improper use, overloading, unauthorized modifications, neglect, accidents, or failure to maintain a product may affect warranty coverage or other available remedies.
For trailers, customers must follow applicable towing, loading, weight, maintenance, and safety requirements.
For shipping containers and portable restrooms, customers should follow applicable placement, maintenance, cleaning, and usage instructions.
10. Warranty Coverage
Where a product includes a manufacturer’s or seller’s warranty, that warranty may provide additional protections.
Warranty coverage varies by product and manufacturer.
Please review our Warranty Policy and the applicable product warranty documentation for details.
11. Returns and Refunds
We accept returns for defective and non-defective products, including change-of-mind returns, within 30 calendar days of delivery. New and slightly used products, including opened products, are eligible.
Return eligibility and procedures are governed by our Refund and Returns Policy and applicable law. Warranty terms do not replace or restrict the 30-day return policy.
Customers should contact Trailer Tales LLC before arranging a return.
12. Product Modifications
Customers should not modify, alter, repair, or substantially change a product when doing so could affect an existing quality or warranty claim without first contacting Trailer Tales LLC or the applicable manufacturer.
Unauthorized modifications may affect available warranty coverage.
13. Customer Satisfaction
Our goal is to provide customers with products that are accurately represented and suitable for their intended application based on the information provided.
If you have questions about a product before purchasing, we encourage you to contact us.
Our team can help you review available product information, specifications, condition, and delivery considerations.
14. Limitations
This Product Quality Guarantee does not replace or expand any specific manufacturer’s warranty unless expressly stated in writing.
It also does not guarantee that a product will meet an individual customer’s expectations beyond the specifications, condition, and representations applicable to the product.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or limited under applicable law.
15. How to Report a Quality Issue
If you believe there is a problem with your product, contact Trailer Tales LLC as soon as reasonably possible.
Please provide:
- Your name
- Order or invoice number
- Product information
- Date of purchase
- Description of the issue
- Photographs or videos when applicable
- Delivery information
We will review the information and advise you of the applicable next steps.
16. Policy Updates
Trailer Tales LLC may update this Product Quality Guarantee from time to time.
Any updated version will be posted on this page with a revised effective date.
Specific written product warranties, purchase agreements, or manufacturer warranties may provide additional terms.
Contact Trailer Tales LLC
For questions about product quality, specifications, warranties, or a product issue, please contact us.
Trailer Tales LLC
Phone:
+1 786 548 6624
Business Hours
Monday To Friday: 09.00AM – 05.00PM
Saturday – Sunday Closed
E.I.N: 82-3591750
Address:
1928 2nd Ave S St. Petersburg, FL 33714
Email: info@trailertalesllc.com
Shipping, Returns and Refunds
Shipping is free on all products delivered within the United States, with no minimum order value and no separate shipping, handling or delivery surcharges. Orders placed before 5:00 PM Eastern Time (America/New_York) Monday–Friday begin processing that business day; orders placed at or after the cutoff, on weekends or public holidays begin the next business day. Handling takes 1–2 business days and transit takes 2–3 business days, for an estimated total of 3–5 business days. Processing, transit and delivery days are Monday–Friday, excluding public holidays.
We accept returns of defective and non-defective products, including change-of-mind returns, and exchanges within 30 calendar days of delivery. New and slightly used products, including opened products, are eligible. Returns are by mail or shipping carrier, with suitable freight transport for large items. Customers arrange and pay for return labels and transport. A 15% restocking fee applies to the product price actually paid, and refunds are completed within 7 calendar days after we receive the returned product, subject to applicable statutory rights. Free outbound shipping does not include free return transportation.
See our Shipping Policy and Refund and Returns Policy for the full procedures. These policies govern shipping and returns if general wording elsewhere on this page differs. Warranty procedures and exclusions do not remove eligibility under the 30-day return policy or any non-excludable consumer rights.